*Updated Shipping Costs* Unfortunately the increase in standard shipping costs and material costs have forced us to no longer offer free shipping with $25+ orders. We now offer low cost flat rate shipping for orders under $50. Free shipping is eligible on all orders $50+ to contiguous USA. Thank you for your understanding!
Shipping: We ship all orders between 2-3 days of your order via USPS Priority or UPS (depending on your location) with tracking and up to $100 insurance. We offer free shipping on all orders over $50 to contiguous US or low cost flat rate shipping fees for orders under $50.
We try to avoid plastic packaging and to use recyclable materials. So if you see any peanuts in your package--those are also biodegradable and made from starch.
Returns
Our policy lasts 30 days for a refund or product exchange. We want you to be happy and will make it right! We understand taking a chance on purchasing a candle you may have never smelled in person, so let us ease that process for you and we can offer a replacement with shipping on us. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your product comes damaged, please send us a picture and email us! We will gladly send you a new one.
We inspect every candle prior to shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your order was received broken, please reach out to us right away so we can issue a replacement.
To complete your return, we require the Order # proof of purchase.
Please do not send your purchase back to us until you have received the email with shipping instructions. All returns to be initiated by emailing us at returns@luxecandbco.com.
You will be responsible for paying for your own shipping costs for returning your item unless product was received damaged. Shipping costs are non-refundable. If you want to exchange for a different product, we will send a different product of equal value and shipping is on us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@luxecandlebath.com
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We replace items if they are defective or damaged by sending us a picture of the damaged item or if you want to exchange for a different scent. If you need to do an exchange, send us an email at returns@luxecandlebath.com for more information.
Shipping
To return your unused product, you will receive an email with shipping instructions after you have reached out to returns@luxecandlebath.com. Provide your full name and Order #.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without one.